NumberMyChoice.com
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Legal

Mobile Number Policy

This policy explains how a mobile number bought on NumberMyChoice is allocated, activated and owned.

Number allocation

  • Every number is subject to live availability with the telecom operator at the time of processing.
  • A number shown as available may still be withdrawn by the operator; in that case we offer an alternative number or a full refund.
  • One number is sold to one customer only. Listings are removed once an order is confirmed.

KYC and activation

  • KYC as mandated by the Department of Telecommunications is compulsory for every activation.
  • The SIM is activated in the name of the person completing KYC. Activation on behalf of a third party is not permitted.
  • Incorrect, incomplete or rejected KYC can delay or cancel activation; charges already paid to the operator may not be recoverable.

Ready-to-Port (RTP) numbers

  • RTP numbers can be activated on any supported network shown on the listing. The chosen network must be selected before checkout.
  • For RTP orders a unique porting/activation code is emailed to your registered email within 24 hours of order approval.
  • You must complete activation at an authorised store of the chosen operator within the validity of the code.

Porting (MNP) timelines

  • Standard MNP completion is 3–7 working days, subject to operator processing.
  • Porting can be rejected by the donor operator for outstanding dues, contractual lock-in or address mismatch. Such rejections are outside our control.

Vi Postpaid activation offer

Where a discount is claimed under the Vi Postpaid activation offer, the number must remain on Vi Postpaid for a minimum of 120 days. Porting out or switching before 120 days reverses the discount and the benefit becomes repayable.

Ownership and transfer

  • Once activated, the number belongs to the KYC holder and is governed by the operator's terms.
  • Numbers cannot be exchanged, resold back to us, or transferred by us after activation.
  • Continued ownership requires you to keep the connection active and recharged as per operator rules.

Delivery

Physical SIM delivery with doorstep KYC is available in Delhi NCR only. All other orders are fulfilled through email activation codes or eSIM.