This Refund Policy explains when you are eligible for a refund, replacement, or cancellation for a VIP, fancy, premium, or choice mobile number purchased through NumberMyChoice.com. By placing an order, reservation, or auction bid you accept this policy together with our Terms & Conditions, Privacy Policy and Mobile Number Policy.

General refund principles

Refunds are processed only to the original payment method or UPI account used for the order.
Processing time is 7–14 working days after approval, depending on the bank or payment gateway.
GST, payment-gateway charges and non-refundable operator fees may be deducted where applicable.
Refund eligibility is decided by the order stage and the reason for the request.

Refund eligibility by order stage

Before operator processing — full refund minus payment-gateway charges.
After operator allocation — partial refund at our discretion.
After SIM activation/delivery — non-refundable as per telecom regulations.

Non-refundable items

Premium numbers and auction-won numbers are typically non-refundable once allocated.
Reservation booking amounts are strictly non-refundable once the reservation window has started.
Numbers that have already been activated, ported, or delivered successfully.
Orders cancelled by the customer after operator approval.

How to request a refund

Contact our support team at +91 70652 65176 or through the website chat with your order ID, registered mobile number and the reason for the request. We review every request and respond within 2–3 working days.

Recycled / reassigned mobile number & previous user contact

NumberMyChoice.com provides customers with a choice of available, fancy, premium, VIP, and other selected mobile numbers through available telecom operators/service providers. Mobile numbers are issued, activated, ported, recycled, reassigned, or reallocated by telecom operators and are not created or permanently owned by NumberMyChoice.com.

Nature of mobile numbers

Some mobile numbers offered through NumberMyChoice.com may have been previously assigned to another person or may subsequently be reassigned/recycled by the relevant telecom operator. NumberMyChoice.com does not manufacture, permanently allocate, or independently control telecom numbering resources.

Previous user / third-party contact

If, after purchasing or activating a mobile number, you receive calls, SMS, WhatsApp messages, or other communications intended for a previous user of that number, NumberMyChoice.com shall not be responsible for such communications. Examples may include:

Calls or messages from the previous number holder's friends, relatives, customers, colleagues, or other contacts.
Calls from banks, financial institutions, businesses, delivery companies, apps, websites, or other third parties that may still have the number associated with the previous user.
Promotional, transactional, recovery, reminder, or other communications intended for a previous user.
Any third-party account, service, subscription, or record that may remain associated with the number.

You acknowledge that such communication may occur because of the telecom industry's number recycling and reassignment process.

NumberMyChoice is not a telecom operator

NumberMyChoice.com is a platform/business providing customers with the facility to select and purchase preferred or choice mobile numbers. The final issuance, activation, porting, suspension, recycling, reassignment, or cancellation of a mobile number is subject to the policies, systems, availability, and regulatory requirements of the concerned telecom operator and applicable authorities. Therefore, NumberMyChoice.com cannot guarantee that a selected mobile number has never been used by any previous subscriber.

No guarantee of zero previous association

By purchasing a mobile number through NumberMyChoice.com, you acknowledge and agree that NumberMyChoice.com does not provide any guarantee that the number:

Has never previously been allotted to another subscriber;
Has never been used for calls, SMS, WhatsApp, online accounts, or other services;
Has no previous association with any individual, business, institution, or third party; or
Will never receive communication intended for a previous subscriber.

Customer responsibility after activation

After successful activation/transfer of the selected mobile number, you are responsible for updating the number with banks, UPI/payment services, social-media accounts, applications, government services, businesses, contacts, and other relevant services.

If you receive communication intended for a previous user, you should inform the sender that the number has been reassigned and request that the sender update or remove the number from their records.
You should never share OTPs, PINs, passwords, CVV, banking credentials, or other confidential information received through calls or messages intended for another person.

No refund solely due to previous user contact

Receipt of calls, SMS, WhatsApp messages, or other communication intended for a previous subscriber shall not, by itself, constitute a defect in the mobile number and shall not qualify you for a refund, replacement, cancellation, compensation, or damages from NumberMyChoice.com, provided that the mobile number supplied is the number selected by you and has been successfully activated/issued through the applicable telecom operator.

Telecom operator / regulatory matters

Any issue relating to telecom network services, number allocation, reassignment, recycling, regulatory restrictions, SIM activation, porting, network availability, or telecom operator records shall be subject to the concerned telecom operator's terms, policies, procedures, and applicable regulations. NumberMyChoice.com shall provide reasonable assistance where possible, but shall not be liable for matters that are exclusively controlled by the telecom operator or regulatory authorities.

Acceptance of this policy

By selecting, ordering, purchasing, activating, porting, or otherwise obtaining a mobile number through NumberMyChoice.com, you confirm that you have read, understood, and accepted this Recycled / Reassigned Mobile Number Policy and the applicable Refund Policy. This policy forms an integral part of the Refund Policy and Terms & Conditions of NumberMyChoice.com.